Hotel Hermitage Cervinia Italy | Luxury Hotel & Spa Matterhorn

In collaboration with a certified safety consultancy company, we studied a detailed protocol to guarantee a safe stay and protect the health of our guests and all our staff.

Our cleaning standards have been implemented, in compliance with the criteria suggested by the World Health Organization, with certified sanitation procedures.

Each department has adopted detailed operating procedures, manuals and training programs, adapted and implemented with each regulatory update.

Here below the list of the main measures adopted (last update on 18th October 2020 and subject to change)

- Please visit the following link for our government latest updates:

https://www.esteri.it/mae/en/

- In order to find out about the safety measures in the Cervinia-Zermatt ski area, for the winter season:

https://www.cervinia.it/it/inverno/normecovid

HOTEL

- Periodic sanitization of environments with the FOGGY* Certified method
- Regular training of each staff member in terms of preventive measures and compliance with health and hygiene regulations in the workplace
- Masks have been provided for all the hotel staff
- Hand-sanitizer dispensers will be available in all common areas
- Minimum distance will be granted during each social interaction
- We kindly remind all our guests to wear a mask in the common areas of the hotel.

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RECEPTION AND BUS-TRANSFER

RECEPTION AND BUS-TRANSFER
- Hand sanitizer will be available at the entrance and at the reception desk
- All the material (pens, brochures, maps) has been properly sanitized before using
- Newspapers and magazines available on-demand, for personal use only
- All the staff will wear masks and personal protective equipment
- Our shuttle services (provided by Mercedes V Class) guarantee a correct distance from the driver. Each van can host 6 people of the same family.
- All the vans are sanitized with certified products after every use of the shuttle service
- We assist guests to park their car by themselves (car valet not available)

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RESTAURANT & BREAKFAST SERVICES

- Hand sanitizer will be available at the entrance
- Plasticized menus to allow regular sanitization and "QR code" to look at the menu from your personal device
- All the kitchen staff and the dining areas staff will wear masks and personal protective equipment
- In the restaurant and in the breakfast room, the layout of tables guarantees proper social distancing.
- Breakfast will be served by our staff (no self-service). The products displayed on the buffet are properly covered and can only be handled by our staff which will follow the sanitary procedures strictly.
- Food trolleys with automatic sanitization system with the UV-ray
- Periodic sanitization of environments with the FOGGY* Certified method
- Implementation of surface cleaning procedures with certified products

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IN ROOMS

- Periodic sanitization of the rooms with the FOGGY* Certified method
- Implementation of the cleaning procedures with certified products with particular attention to the contact surfaces (telephones, pushbuttons, ornaments)
- All the housekeeping staff will wear masks and personal protective equipment
- Guests can indicate their willingness to exclude daily cleaning services (morning and evening) in order to avoid housekeeping staff access to their rooms.
- The paper material (information, books, and magazines) in your room is reduced to the minimum, it is sanitized or thrown away on departure.
- All linen is washed at a high temperature in order to ensure sterilization

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SPA AND WELLNESS AREA

- Hand sanitizer available at the entrance
- All the staff will wear masks and personal protective equipment
- In the pool area, it is necessary to book the entrance time in advance, upon availability, in order to guarantee the maximum number of people at the same time
- The treatment cabins are sanitized after each use
- Sauna and Turkish bath are available by reservation only for the same family for a limited time
- Periodic sanitation of environments with the FOGGY * Certified method
- Implementation of surface cleaning procedures with certified products
- Use of FFP2 filter masks and visors by therapists during treatments
- All towels and linen are washed at a high temperature to ensure sterilization
- Fruit and tea are available on-demand (the self-service station is no longer available).

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* FOGGY certified system: an innovative “aerosolization” device to sanitize the rooms and all the areas of the hotel. Thanks to a nebulization system of a specific certified detergent, it is possible to reach all surfaces, fabrics and any object present in the treated place. The procedure is done regularly. The product used complies with the sanitization criteria established by the DPCM (the Italian Government rules against the virus) and it is guaranteed to counter the Covid-19 epidemic.